Understanding services management : integrating marketing, organisational behaviour, operations, and human resource management (ouvrira une nouvelle fenêtre)Sauvegarder cet élément : Understanding services management : integrating marketing, organisational behaviour, operations, and human resource managementhttps://catalogue-scientifique.canada.ca/record=3141245~S6*frcRechercher Glynn, William J; Rechercher Barnes, James GWiley, 1995, ISBN : 9780471960669Livre