https://publications-cnrc.canada.ca/fra/voir/objet/?id=bb209959-0031-471f-be0f-c1237760e1c3
Engineering Psychology and Cognitive Ergonomics: 19th International Conference, Springer International Publishing, 16 juin 2022
In the context of a project on the roll-out of the Next Generation 911 (NG911) emergency call system, we conducted a task analysis of call takers at an...
Article de périodique (revue)